Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Types of personal information we generally collect may include:
When we need to collect personal information we will, in most cases, collect the information directly from you.
Unless we are required or permitted by law to collect sensitive personal information, such as health information, we will first obtain your consent.
We collect personal information that you submit when you are using our online services, including payment information or recruitment information processed by our service providers.
Your personal information is held in secure environments including computer systems and databases, paper records and telephone recordings. We may utilise related companies, agents and third party suppliers for data storage services.
When you supply information via the internet, all information you submit is held securely and is not retained on our web servers. Credit card details submitted via our websites are processed through our service providers. Other information held on our systems cannot be accessed through the internet connection. Our online payment facilities are secure and the data, once collected, cannot be accessed through the internet.
We only collect personal information where it is reasonably necessary for one or more of our functions or activities, such as assessing and administering an insurance application or policy, insurance broking and other insurance-related services or assessing an individual for employment. Where the personal information is sensitive – such as health and medical information – we will also obtain your consent before collecting the information unless we are permitted by law or an exception under the Act applies. An example of an exception would be where the collection is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety.
If you request, there are limited circumstances where you may be able to deal with us anonymously or by using a pseudonym. Examples include where you are seeking only general information about one of our products or services, or are looking only for indicative pricing. In most cases it will not be reasonably possible for you to deal with us in this way.
If you do not supply the information we request we may not be able to process your application for insurance, administer your claim or policy, or accept your expression of interest or application for employment with us.
We will only use or disclose your personal information in ways that you would reasonably expect, in order for us to provide and market insurance services to you, provide you with online training or allow you to use our recruitment facilities. We will request your consent for any other purpose.
We, or our authorised agent, may disclose your personal information to:
In addition to the above, in the event of a claim, we or our authorised agent may disclose your personal information:
Personal information (about you) may also be collected from the above people or organisations.
In some instances our service providers and related companies to which we disclose personal information may be located overseas. The countries in which these service providers and related companies are located may vary from time to time, but include the Philippines, India, Ireland, the UK, the USA, China and countries in the European Union.
Where personal information has been disclosed to an overseas recipient, there is a possibility that in certain cases that recipient may be required to disclose it under a foreign law. Where this occurs, such disclosure is not a breach of the Act.
Our aim is to always have accurate, complete, up-to-date and relevant personal information. When you receive policy schedules, renewal notices or other documents from us you should check that the information is correct. You may contact us to request access to your personal information that we hold at any time, and request us to correct any errors in that information. Generally no restrictions or charges will apply.
Alternatively, you can contact one of our state offices here.
Leave your contact details and one of our Insurance specialists will get in touch with you to discuss your Strata needs.
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BCB is Australia’s largest specialist strata insurance broker and one of the 475 strong Steadfast Group member network.
With over 25 years’ experience partnering with strata managers, BCB offers scale, market leading technology and technical expertise for strata and community living property and related insurances.
Working in the interests of the owners, BCB provides dedicated broking resources and a full market solution, complimented in-house claims expertise, including for large and catastrophic events.