Complaints and Disputes

Our commitment

BCB is committed to providing our customers with excellent service and quality products. We strive to continually improve our standards and complaints play an important role in identifying areas where our service may not have met your expectations.

BCB subscribes to the Insurance Brokers Code of Practice and is a member of the Australian Financial Complaints Authority (AFCA). We are therefore committed to the fair, transparent and timely resolution of disputes.

If you’re dissatisfied with your experience, we’d like you to tell us.

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Why Choose BCB?


BCB is Australia’s largest specialist strata insurance broker and one of the 475 strong Steadfast Group member network.


With over 25 years’ experience partnering with strata managers, BCB offers scale, market leading technology and technical expertise for strata and community living property and related insurances.


Working in the interests of the owners, BCB provides dedicated broking resources and a full market solution, complimented in-house claims expertise, including for large and catastrophic events.

Our Insurance Partners