What our customers say

BCB NSW Client

You and your team (especially Melissa Adams) have been really helpful with the insurance claims and have provided wonderful service.

BCB NSW Client

Whenever I have contacted Melissa regarding an incident to lodge for insurance, she has always been responsive and responds so promptly. She is friendly and has shown outstanding customer service. I commend her for the service she has provided to me and greatly appreciate her help for the claims we have outstanding. I trust that she will continue to be our consultant for now and in the near future. She has made the process much easier and is consistent and thorough in her work.

The team should be proud of her efforts and her hard work with BCB.


Melissa consistently responds promptly to queries and shows great ability to handle queries from ourselves as well as our mutual clients (Lot Owners and Committees).

We love your work Mel


I just wanted to send you a quick email to let you know how much I appreciate Jayson Ong’s assistance. He always goes above and beyond to get me what I need (and more). He is amazing and always picks up the phone when I call. I wouldn’t know what to do without him.

Thanks again for hiring such a super star

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Why Choose BCB?


BCB is Australia’s largest specialist strata insurance broker and one of the 475 strong Steadfast Group member network.


With over 25 years’ experience partnering with strata managers, BCB offers scale, market leading technology and technical expertise for strata and community living property and related insurances.


Working in the interests of the owners, BCB provides dedicated broking resources and a full market solution, complimented in-house claims expertise, including for large and catastrophic events.

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