How BCB advocates for you

How does the BCB Claims Team Advocate for you

BCB has been building relationships with strata managers, insurers, assessors, repairers and the strata community for over 25 years. Our dedicated BCB Claims Team manages claims full-time - they are the unrivalled experts.

  • We have a personal approach to claims management. A dedicated Claim Consultant will manage your claim from start to finish and you’ll have their direct contact information.
  • We have earned respect from insurers through our level of professionalism and technical knowledge. Our Claims Consultants know and understand the policies and your rights.
  • We will always answer your questions and we negotiate with insurers and assessors on your behalf to achieve the best possible outcome.
  • We review all claims decisions. We are creative and investigative and use our experience and knowledge of case law and legislation to identify and challenge outcomes. If we believe your claim has been unfairly declined, we will appeal the decision on your behalf.
  • We will be honest – if we agree with an insurer’s decision to decline a claim, we will cut through the jargon and explain why.
  • We will communicate and keep you informed throughout the claims process.

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Why Choose BCB?


BCB is Australia’s largest specialist strata insurance broker and one of the 475 strong Steadfast Group member network.


With over 25 years’ experience partnering with strata managers, BCB offers scale, market leading technology and technical expertise for strata and community living property and related insurances.


Working in the interests of the owners, BCB provides dedicated broking resources and a full market solution, complimented in-house claims expertise, including for large and catastrophic events.

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