How BCB advocates for you

BCB has been building relationships with strata managers, insurers, assessors, repairers and the strata community for over 25 years. Our dedicated BCB Claims Team manages claims full-time - they are the unrivalled experts.

• We have a personal approach to claims management. A dedicated Claim Consultant will manage your claim from start to finish and you’ll have their direct contact information.
• We have earned respect from insurers through our level of professionalism and technical knowledge. Our Claims Consultants know and understand the policies and your rights.
• We will always answer your questions and we negotiate with insurers and assessors on your behalf to achieve the best possible outcome.
• We review all claims decisions. We are creative and investigative and use our experience and knowledge of case law and legislation to identify and challenge outcomes. If we believe your claim has been unfairly declined, we will appeal the decision on your behalf.
• We will be honest – if we agree with an insurer’s decision to decline a claim, we will cut through the jargon and explain why.
• We will communicate and keep you informed throughout the claims process.