BCB Group and Coverforce — FAQs

The integration will enhance our service offering and clients will benefit from a broader range of products and services. Client-facing employees will receive detailed information to address any queries and help ensure a seamless client experience. Our priority is to maintain and strengthen client relationships as a result of this transition.

The goal is to strengthen and expand our product and service offerings. There may be some consolidation, but the objective is to improve what we provide.

Enhanced market reach and specialist expertise, access to broader placement options, stronger claims capability, and improved tools and analytics over time.

There are no immediate changes. Existing contracts, service levels and day‑to‑day contacts remain the same for now. As the integration progresses, we’ll notify clients about any changes and support them through them.

Client SLAs and critical processes take priority. Transition activities are being phased to avoid renewal bottlenecks and claims delays.

Renewals will progress as scheduled. We’ll sequence any integration steps to avoid disruption to renewal cycles.

There are no immediate changes. BCB Group operates with full disclosure and transparency. We’ll communicate any future commercial changes with a clear rationale and in line with regulatory obligations.

Current claims contacts remain the same. If a contact changes, we’ll provide a handover and an updated directory.

We’ll retain the Coverforce brand while we work through the transition, and we’ll review the ongoing brand portfolio at a future date.

All client data is handled under strict privacy, security and confidentiality standards. System changes (if any) will be governed by BCB Group’s information security controls and regulatory obligations, with no disruption to service. We’ll notify clients about any material changes affecting data handling or consent.