After Hours Emergency Contacts
After Hours
Damage doesn’t always happen during business hours. Some of the most disruptive events occur at night, on weekends, or during public holidays, when help is harder to access.
We’re here to support you in an emergency, including over the Christmas and New Year period.
Closure dates
Our offices are closed from Friday 19 December 2025 for the Christmas and New Year period. We will reopen on Monday 5 January 2026.
24/7 emergency assistance
Before you call an after-hours emergency contact number, we recommend you read What do I do when a claim first happens?”
If you need emergency assistance, we’ve partnered with Johns Lyng Group to complete make-safe work. You can contact them on 1300 945 945.
If you need further help, you can contact
- Joshua Shelley on 0423 146 714
- Jason Starr-Thomas on 0408 725 225
Insurer assistance
Please remember, your strata insurer can only deal with insurance-related damage. If the damage has been caused by a maintenance issue, your insurer can’t help fix the maintenance problem, and this usually needs to be resolved first.
CHU After Hours Emergency Hotline
SUU 24/7 Emergency Claims Service
Longitude Insurance
QUS 24 Hour Emergency Assist
SCA After Hours Emergency Assistance
Chubb Insurance After Hours
Axis Underwriting Services
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Why Choose BCB?
BCB is Australia’s largest specialist strata insurance broker and one of the 475 strong Steadfast Group member network.
With over 25 years’ experience partnering with strata managers, BCB offers scale, market leading technology and technical expertise for strata and community living property and related insurances.
Working in the interests of the owners, BCB provides dedicated broking resources and a full market solution, complimented in-house claims expertise, including for large and catastrophic events.
Our Insurance Partners
